Privacy Policy
Last updated: 15 February 2025
This Privacy Policy describes how Sparkequity ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at sparkequity.space and any related services, features, or content we offer (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you interact with the Service, including but not limited to:
- Name and contact details such as email address and phone number
- Account registration information including username and password
- Payment and billing information processed through third-party payment providers
- Messages, feedback, and correspondence you send to us
- Responses to surveys, forms, or interactive exercises on the platform
1.2 Information Collected Automatically
When you use the Service, certain information is collected automatically through standard web technologies, including:
- IP address and approximate geographic location derived from it
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring URLs and exit pages
- Device identifiers and screen resolution
- Cookies, session tokens, and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from third-party services you connect to the Service, such as single sign-on providers, payment processors, or analytics platforms. The information received depends on your settings and permissions with those third parties.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and provide access to the Service
- To process transactions and send related confirmations and receipts
- To personalise your learning experience and track your progress
- To communicate with you about updates, new features, and support requests
- To send promotional communications where you have given consent or where permitted by applicable law
- To monitor and analyse usage patterns in order to improve the Service
- To detect, investigate, and prevent fraudulent or unauthorised activity
- To comply with legal obligations and enforce our terms
3. Legal Basis for Processing
We process your personal information on the following legal grounds depending on the nature of the processing activity:
- Performance of a contract: processing necessary to deliver the Service you have requested
- Legitimate interests: processing that serves our reasonable business interests, such as improving the platform and ensuring security, where those interests are not overridden by your rights
- Consent: processing based on your explicit agreement, such as receiving marketing communications
- Legal obligation: processing required to comply with applicable laws and regulations
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
| Category | Purpose | Retention |
|---|---|---|
| Essential | Enable core functionality such as authentication and session management | Session or up to 1 year |
| Analytics | Measure usage and performance to improve the Service | Up to 2 years |
| Preference | Remember your settings and customisation choices | Up to 1 year |
| Marketing | Deliver relevant promotional content where consent is given | Up to 1 year |
4.2 Managing Cookies
You may control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the Service. Where required by law, we will request your consent before placing non-essential cookies.
5. Sharing Your Information
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
- Service providers: trusted vendors who assist us in operating the Service, such as hosting providers, payment processors, email delivery services, and analytics tools, bound by confidentiality obligations
- Business transfers: in connection with a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction
- Legal requirements: when we believe disclosure is required by law, regulation, or valid legal process, or to protect the rights, property, or safety of Sparkequity, our users, or the public
- With your consent: in any other circumstances where you have given us explicit permission to share your information
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymise it in a secure manner.
You may request deletion of your account and associated data at any time by contacting us at contact@sparkequity.space. Certain information may be retained after deletion where required by law or for legitimate business purposes such as fraud prevention.
7. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, and destruction. These measures include encrypted data transmission, access controls, and regular security reviews.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
8. International Data Transfers
Sparkequity operates as a global platform and your information may be processed and stored in countries other than your country of residence. Where information is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this policy.
9. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you
- Correction: request correction of inaccurate or incomplete information
- Deletion: request deletion of your personal information subject to certain exceptions
- Restriction: request that we restrict processing of your information in certain circumstances
- Portability: request a copy of your information in a structured, machine-readable format
- Objection: object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent: withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at contact@sparkequity.space. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
10. Children's Privacy
The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child without verified parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.
11. Third-Party Links and Services
The Service may contain links to third-party websites, tools, or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through or in connection with our Service. We are not responsible for the privacy practices or content of third-party sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Service. Your continued use of the Service after any changes take effect constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
- Company: Sparkequity
- Address: 7 Gregory St, Queanbeyan, ACT, 2620, Australia
- Email: contact@sparkequity.space
- Phone: +61 2 9314 6657
- Website: sparkequity.space